ISSN 2071-8594

Russian academy of sciences

Editor-in-Chief

Gennady Osipov

A.V. Smirnov, A.V. Ponomarev, T.V. Levashova, N.N. Teslya Human-computer cloud for decision support in tourism

Abstract.

Tourism is one of the most intensively developing economy sectors. Today, in this sector decision support is more important than ever. The up-to-date decision supports systems use a wide range of technologies based on information processing by both machines and humans. This paper demonstrates application of the human-machine concept as a new architectural approach to development of decision support systems for tourism. The proposed approach enables to combine two contrast perspectives on decision support in the tourism sector: the tourist view and the destination management organization view. Typical decision support tasks for tourism are distinguished. Then, these tasks are mapped on a multilevel cloud service architecture that is proposed in the paper. Three service/resource interaction scenarios illustrate the proposed architecture from the perspective of architectural scenarios implementation.

Keywords:

decision support, human-machine cloud, cloud service architecture, tourism.

PP. 90-102

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